Video KYC | Customer seems to have poor network quality

Problem Statement: 

During a Video KYC (VKYC) session, the Agent/VCO/Maker may encounter a banner message that reads "Customer seems to have poor network quality. Try asking the customer to switch to a better network or move closer to a WiFi access point."

Cause:

This banner appears when the customer's network connectivity is weak or unstable, alerting the agent to potential issues affecting the Video KYC experience. 

Resolution:

To improve the customer's connectivity and ensure a smoother VKYC session, the Agent can advise the customer to move to a location with a stronger network signal or switch to a more stable internet connection.

If you require additional support, please write to us at support@hyperverge.co with the following details: 

1. HyperVerge Transaction ID

2. Agent email ID

3. Any relevant screenshots or error messages