Video KYC | Customer has ended the call

Problem Statement:

During a Video KYC (VKYC) session, the Agent/VCO/Maker may encounter an error message that reads "The customer has ended the call from their end. You can end the call now"

Cause:

This message appears when the customer disconnects the call from their end.

Resolution:

1. The Agent can click the 'End Call' button to conclude the session.
2. By default, the system logs the reason as "Customer abruptly disconnected from the call."
3. The Agent can now proceed with fetching a new customer for VKYC verification.

If you require additional support, please write to us at support@hyperverge.co with the following details: 

1. HyperVerge Transaction ID

2. Agent email ID

3. Any relevant screenshots or error messages